Terms of Service

Acceptance of Terms

By accessing or using the FLYZEO website (flyzeo.com) or engaging our AI automation services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use our website or services.

These Terms apply to all visitors, users, clients and others who access or use our services ("you", "your"). FLYZEO ("we", "us", "our") reserves the right to update or modify these Terms at any time without prior notice. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Our Services

FLYZEO provides AI automation consulting, development, and implementation services. These include but are not limited to:

Workflow automation design and deployment
Custom AI agent development
Process scoping and optimisation
Integration with third‑party platforms
Ongoing maintenance and support (under retainer agreements)

Specific deliverables, timelines and pricing for each engagement will be defined in a separate Statement of Work (SOW) or service agreement signed by both parties.

Client Obligations

To receive our services, you agree to:

Provide accurate, complete and up‑to‑date information about your business processes and requirements.
Cooperate with us in good faith, including timely feedback, access to necessary systems and data, and decision‑making authority.
Ensure you have the legal right to share any data or intellectual property required for the performance of the services.
Pay all fees as outlined in your SOW or service agreement in a timely manner.
Comply with all applicable laws and regulations in your use of our services and any resulting automations.

Fees & Payment

Our engagement models include:

Project‑based pricing – fixed fee paid 50% upfront, 50% upon completion (unless otherwise agreed).
Monthly retainer – recurring monthly fees billed in advance, auto‑renewing monthly unless cancelled with 30 days' written notice.
Custom plans – payment terms as defined in the individual agreement.

All fees are exclusive of applicable taxes (VAT, GST, sales tax), which are your responsibility unless stated otherwise. Late payments may incur interest at 1.5% per month or the maximum permitted by law. We reserve the right to suspend services for overdue accounts after providing 7 days' written notice.

Intellectual Property

Ownership of work product is defined as follows:

Custom automations – Upon full payment, you own the final deliverables (scripts, configurations, documentation) created specifically for you. We retain the right to use underlying code libraries, templates and know‑how for future projects.
Third‑party tools – Any licenses or subscriptions for third‑party software remain your responsibility. We do not grant ownership of those tools.
Feedback – Any suggestions or feedback you provide about our services may be used by us without obligation or compensation to you.
FLYZEO brand – You may not use our name, logo or trademarks without prior written consent.

Confidentiality

Both parties agree to treat as confidential all non‑public business, technical and financial information disclosed during the engagement. Confidential information does not include:

Information already in the public domain
Information independently developed without use of your confidential data
Information required to be disclosed by law or court order.

This confidentiality obligation survives termination of these Terms for a period of three (3) years.

Warranties & Disclaimers

We provide our services "as is" and with all faults. To the fullest extent permitted by law:

We warrant that services will be performed with reasonable care and skill in accordance with the SOW.
We do not warrant that automations will be error‑free, uninterrupted or meet your specific business outcomes.
We are not responsible for losses caused by third‑party systems, data inaccuracies you provide, or changes in platform APIs beyond our control.
Any implied warranties of merchantability, fitness for a particular purpose, or non‑infringement are disclaimed to the maximum extent allowed by law.

Limitation of Liability

To the maximum extent permitted by applicable law:

FLYZEO's total aggregate liability for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us in the six (6) months preceding the event giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, data loss, business interruption or reputational harm.
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability) and whether or not we were advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so this limitation may not apply to you in full.

Indemnification

You agree to indemnify, defend and hold harmless FLYZEO, its affiliates, officers, employees and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of:

Your breach of these Terms
Your violation of any applicable law or regulation
Your use of our services in combination with any other product or service not provided by us
Any claim that your data or business processes infringe third‑party rights.

Termination

Either party may terminate a project‑based agreement in writing if the other party commits a material breach and fails to cure it within fifteen (15) days of written notice. Retainer agreements may be terminated by either party with thirty (30) days' written notice.

Upon termination, you must pay all fees accrued up to the termination date. We will deliver any completed work product upon full payment. Sections relating to intellectual property, confidentiality, limitation of liability and indemnification survive termination.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or our services shall first be attempted to be resolved through good‑faith negotiations. If the dispute cannot be resolved within thirty (30) days, either party may submit the dispute to binding arbitration in Ajman, UAE, in accordance with the rules of the UAE Arbitration Act. The arbitration award may be enforced in any court of competent jurisdiction.

Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

General Provisions

Entire Agreement – These Terms together with any SOW or invoice constitute the entire agreement between you and FLYZEO and supersede all prior agreements.

Severability – If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver – Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment – You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger or acquisition.

Force Majeure – Neither party shall be liable for delays or failures caused by events beyond their reasonable control, including natural disasters, war, terrorism, strikes, or internet outages.

Contact – Notices to FLYZEO must be sent to legal@flyzeo.com or our registered office address.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Legal Email legal@flyzeo.com

Support info@flyzeo.com

Phone +971-56-116-2905

Registered Offices

FLYZEO — Ajman, United Arab Emirates (HQ)

FLYZEO — Sialkot, Punjab, Pakistan

FLYZEO — Wyoming, United States of America