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Support that never sleeps

AI‑powered customer service that resolves 80% of tickets automatically – across email, chat, and social. Faster response, happier customers, lower costs.

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80%
Auto‑resolution Of support tickets.
2min
Avg response 24/7 instant replies.
50%
Lower cost Vs. human agents.
95%
CSAT score After AI resolution.
Capabilities

What your AI Customer Service does.

Automate email support, chat, and social DMs – resolve tickets instantly, escalate when needed, and keep customers happy.

Email Auto‑response

Read, categorise, and reply to customer emails automatically. Handles order status, returns, and FAQs without human intervention.

Ticket Classification

Auto‑tag support tickets by intent, priority, and sentiment. Route to the right team or resolve instantly.

Order Status & Tracking

Customers can ask "Where is my order?" – AI fetches real‑time tracking and delivery estimates.

Returns & Refunds

Guide customers through return process, generate shipping labels, and initiate refunds automatically.

Multi‑Channel Support

Unified AI agent works across email, chat, social DMs, and WhatsApp – single knowledge base.

Sentiment Detection

Detect frustrated or angry customers and escalate to a human agent before churn.

Smart Escalation

Seamless handoff to human agents with full conversation history – no repetition.

Support Analytics

Dashboard for response time, resolution rate, top issues, and agent workload – auto‑generated.

Process

From overloaded inbox to
effortless support.

01

Audit & Data Collection

We analyse your past support tickets, FAQs, product docs, and escalation patterns to understand common issues.

02

Knowledge Base Creation

We structure your content into an AI‑friendly knowledge base – policies, procedures, product specs.

03

Intent & Response Training

Train the AI to recognise customer intents (returns, tracking, billing) and craft appropriate responses.

04

Integration & Testing

Connect to your helpdesk (Zendesk, Intercom, Gorgias), email, and chat. Run thousands of test tickets.

05

Go‑live & Continuous Learning

Deploy with human oversight. The AI learns from every interaction and improves over time.

Use Cases

Real AI support. Real industries.

Healthcare & Medical

Appointment reminders, prescription refills, insurance claim status

Real Estate & Construction

Maintenance requests, document requests, tour scheduling

Retail & Ecommerce

Order tracking, return requests, size/colour exchanges, refund status

Banking, Finance & Insurance

Transaction disputes, card replacements, claim status, fraud alerts

Logistics & Transportation

Delivery ETA, reschedule requests, proof of delivery, damage claims

Manufacturing & Energy

Warranty inquiries, service requests, part replacements

Hospitality, Travel & Events

Booking modifications, room service requests, loyalty points, refunds

Professional Services & B2B

Billing inquiries, document requests, appointment rescheduling

Education & Government

Course registration, fee payment status, certificate requests

Technology, SaaS & Telecom

Technical troubleshooting, billing questions, upgrade/downgrade requests

Media, Sports & Entertainment

Subscription cancellations, content access issues, ticket refunds

Home & Facility Services

Appointment changes, service feedback, invoice copies

FAQ

Common questions.

Can it replace my entire support team?

No – it handles 80% of repetitive Tier‑1 tickets, freeing your human agents to focus on complex cases that need empathy and judgment. It's a co‑pilot, not a replacement.

Which helpdesk platforms do you integrate with?

Zendesk, Intercom, Gorgias, Freshdesk, HubSpot, Salesforce Service Cloud, and many more via API.

How does it handle angry customers?

Sentiment detection flags frustration. The AI can either apologise and escalate immediately or attempt de‑escalation based on your rules.

Can it understand multiple languages?

Yes. It auto‑detects language and responds in the same language – supports 50+ languages out of the box.

What about privacy and data security?

All customer data stays within your environment. We support GDPR, CCPA, HIPAA compliance if needed.

How long does it take to deploy?

A basic email + chat support agent with FAQ knowledge takes 1‑2 weeks. Full helpdesk integration and custom workflows take 3‑4 weeks.

Will customers know they're talking to AI?

You decide – can be transparent (chatbot label) or human‑like. Most brands disclose to manage expectations.

What's the ROI?

Typical clients reduce Tier‑1 support costs by 50‑70% and cut average response time from hours to under 2 minutes.

Book a consultation

Let's automate your
customer support.

Book a free 30‑minute call. We'll analyse your support tickets, identify automation opportunities, and give you a clear roadmap – no pressure.

  • ✓ Free — no payment required
  • ✓ 30 minutes, no fluff
  • ✓ Clear scope & timeline on the call
  • ✓ No technical knowledge needed
Response within 24h No commitment Free scoping
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