Legal

Privacy Policy

Last updated: January 15, 2025 Effective: January 15, 2025 Applies to: flyzeo.com

This policy describes how FLYZEO collects, uses and protects your personal information. We are committed to being transparent about our data practices.

Overview

FLYZEO ("we", "us", "our") is an AI Automation Agency registered in the United Arab Emirates, Pakistan and the United States of America. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website (flyzeo.com), use our services or communicate with our team.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect information in the following ways:

  • Contact information — name, email address, phone number and company name when you fill out our contact or consultation forms.
  • Communication data — messages, emails and chat transcripts when you communicate with us directly.
  • Usage data — IP address, browser type, device information, pages visited, time spent and referring URLs, collected automatically via standard web server logs and analytics tools.
  • Cookies and tracking — small data files stored on your device to remember preferences and analyse site usage. See our Cookie Policy for full details.
  • Business information — workflow descriptions, process details and operational information you share with us during scoping calls or project engagements.
  • Payment information — billing details processed through our secure third-party payment providers. We do not store card numbers on our servers.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and consultation requests.
  • To scope, deliver and support the automation services you have engaged us for.
  • To send project updates, invoices and relevant service communications.
  • To improve our website, services and internal processes.
  • To comply with legal obligations in the UAE, Pakistan and the United States.
  • To detect, prevent and address fraud, security incidents or technical issues.
  • To send you relevant content or updates — only if you have opted in to marketing communications.

How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service providers — trusted third-party tools and platforms we use to operate our business (e.g. email providers, cloud infrastructure, analytics). All providers are contractually bound to protect your data.
  • Professional advisors — lawyers, accountants or auditors where required for legitimate business or compliance purposes.
  • Legal requirements — where disclosure is required by law, court order or regulatory authority in the UAE, Pakistan or the United States.
  • Business transfers — in the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website.
  • With your consent — in any other circumstance where you have explicitly authorised the disclosure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Typically:

- Contact and enquiry data is retained for 24 months from last interaction.
- Active client project data is retained for the duration of the engagement plus 5 years for legal and audit purposes.
- Website usage and analytics data is retained for 13 months.
- Payment records are retained for 7 years in compliance with financial regulations.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your personal data, subject to legal retention requirements.
  • Right to restriction — request that we limit processing of your data in certain circumstances.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at privacy@flyzeo.com. We will respond within 30 days.

International Data Transfers

FLYZEO operates across the UAE, Pakistan and the United States. Your information may be transferred to and processed in countries outside your own. Where such transfers occur from the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by the European Commission — to protect your data in accordance with applicable privacy laws.

Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include:

  • TLS 1.3 encryption for all data in transit.
  • Encrypted storage for sensitive data at rest.
  • Access controls and role-based permissions limiting data access to authorised personnel only.
  • Regular security reviews and vulnerability assessments.
  • Incident response procedures for detecting and addressing data breaches.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by law.

Cookies

Our website uses cookies and similar tracking technologies. We use:

- Strictly necessary cookies — required for the website to function correctly. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our site. Collected data is aggregated and anonymous.
- Preference cookies — remember your settings and preferences for a better experience.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect site functionality. For full details, see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@flyzeo.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may also send a notification to the email address associated with your account or consultation request.

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

Email privacy@flyzeo.com
Support info@flyzeo.com
Phone +971-56-116-2905
WhatsApp +971-56-116-2905
Registered Offices
FLYZEO — Ajman, United Arab Emirates (HQ)
FLYZEO — Sialkot, Punjab, Pakistan
FLYZEO — Wyoming, United States of America
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