ShopWave — End-to-End Ecommerce Order & Returns Automation

 | CHALLENGE
 ShopWave sold across Shopify, Amazon and eBay but had no unified backend. 4 full-time staff spent their entire working day manually processing orders, reconciling inventory across channels, handling returns and communicating with customers. Inventory frequently oversold due to sync delays. Returns took 3–5 days to process. Customer satisfaction was declining.
 
 SOLUTION
 FLYZEO built a unified AI ecommerce operations layer that sits across all 3 channels, synchronising inventory in real time and automating the entire order and returns lifecycle.
 
 Key automations delivered:
 - Real-time inventory sync across Shopify, Amazon and eBay — overselling eliminated on day one
 - Orders auto-processed, confirmed and dispatched to the fulfilment warehouse without manual touch
 - Returns auto-approved against configured policy rules — refunds triggered within minutes
 - Personalised customer update emails and SMS at every order milestone
 - Daily reconciliation report with flagged exceptions for management review
 - Automatic restocking alerts when SKUs fall below defined thresholds
 
 TECH STACK: n8n, Shopify API, Amazon SP-API, eBay API, OpenAI, Twilio SMS, Google Sheets
 
 TIMELINE: Deployed in 12 days
 
 RESULTS
 - 10,000+ orders processed monthly with zero manual intervention
 - 4 full-time staff redeployed to growth roles (marketing, supplier relations, customer success)
 - Zero overselling incidents since deployment
 - Returns processed in under 15 minutes (previously 3–5 days)
 - Customer satisfaction score improved from 3.6 to 4.7 out of 5